Privacy and Cookies policy

Last updated - 2 November 2017

Read about how we use cookies and the information you submit through this website
We use your information and cookies to offer services through this website. We want to be open with you about the use of your information and the use of cookies so you can decide if you wish your data to used in the way we intend.

What information do we collect via the website?

The information we collect through the website will vary depending upon the task you are trying to complete. For most tasks you will be asked for your personal information so we can identify you as a Genesis customer.

When reporting a repair we will ask you to identify the type of issue you are experiencing, your details and your tenancy type. The repair information you submit will allow us to raise a repair request for you and begin the process of organising an appointment for the repair to be fixed. The tenancy information you supply allows the repair reporting tool to present information related to the repair as our responsibilities change depending on your tenancy type.

We also offer a range of support services through the website. When you express an interest in one of these services we will usually ask you to supply some information. This information will be used to respond to your enquiry but may also be used to contact you in the future about this subject. We will always ask your permission before we contact you about the service you have expressed an interest in. 

Generally the customer details we receive through the website will be used to validate the information we hold to make sure it is up to date and correct. 

Cookies Policy

Genesis ("us", "we", or "our") uses cookies on www.genesisha.org.uk (the "Service"). By using the Service, you consent to the use of cookies. 

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How Genesis uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics and to store your preferences. For example - we have dismissible banners, if you dismiss a banner we place a cookie which remembers your choice so we don't show it to you again next time you visit.

Third-party cookies

We use a Google Analytics tracking cookie to analyse our website and use of own online services, so that we can improve upon this and ensure that customers can access the right information in the right place.

Find out more about Google Analytics cookies.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.