We aim to be an agile organisation using our customer knowledge
to align our products and services and the standards to which we
deliver them, so that our customers trust us, want to stay with us
and recommend us to others.
We recognise that as an independent modern organisation we
should be less reliant on increasingly scarce government funding
and more self-sufficient looking to see how we can use the value
within our existing portfolio to meet our objectives.
We invest the surplus that we make into building new affordable
homes, improving our existing properties and delivering valuable
services in the communities in which we operate.
In this way Genesis aims to be a leading property-based service
provider within the areas in which we operate.
In this section you can find information about how we are
performing against our service standards and, for more detailed
information, a series of performance related reports.