Our performance

We aim to be an agile organisation using our customer knowledge to align our products and services and the standards to which we deliver them, so that our customers trust us, want to stay with us and recommend us to others.

We recognise that as an independent modern organisation we should be less reliant on increasingly scarce government funding and more self-sufficient looking to see how we can use the value within our existing portfolio to meet our objectives.

We invest the surplus that we make into building new affordable homes, improving our existing properties and delivering valuable services in the communities in which we operate.

In this way Genesis aims to be a leading property-based service provider within the areas in which we operate.

In this section you can find information about how we are performing against our service standards and, for more detailed information, a series of performance related reports.

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