Building communities, not just houses
any given time there are around 100,000 people living in a Genesis
home throughout London and the East of England.
We see ourselves as more than just a housing provider; we
believe it is our role to provide high quality services to help our
residents, and create thriving communities.
Our customer base
includes many households facing severe challenges, some financial,
others because of illness or disability and we provide a range of
support to our most vulnerable customers to enable them to sustain
Genesis provides vital Care and Support services to many
thousands of people across London, Hertfordshire and East Anglia, a
role that is ever more important against the background of local
authority cuts and the pressures from welfare reform.
We have established our charitable foundation, Genesis
Community, which is working proactively to shape and improve local
neighbourhoods for our residents.
The amount of money we invest in supporting local initiatives is
growing year on year, and supports a wide range of projects
including providing employment training and support; volunteer
training and work experience; youth programmes and projects for
older people; and support for vulnerable residents with mental
health issues and learning disabilities.
Our Customer and Resident Forums
At Genesis we work in partnership with our customers to help us
get our services right for everyone. To help us achieve this we
have two diversity customer forums:
disability and LGBT (lesbian, gay, bisexual and transgender).
Both groups have made valuable contributions in improving customer