We are committed to creating and sustaining
thriving communities and improving the wellbeing of the communities
We want to work with our customers and
communities to ensure that people remain safe and protected from
harm and abuse.
When talking about protecting vulnerable
people we use the term ‘Safeguarding’. This is a legal term that is
easily recognised by all agencies that might work together to keep
people safe e.g. NHS, police and local
On this page you can find out more about
Safeguarding and answers to some of the key questions about how you
can get help and support
What is safeguarding?
is protecting children or adults at risk from
abuse or neglect (this can include self -neglect). An adult at risk
is an individual aged 18 or over who is less able to protect
themselves from abuse or neglect. The reason why they are less able
to protect themselves from abuse may be temporary or permanent but
What is abuse?
There are many different types of abuse,
all of which are a violation of the individual’s human and civil
rights and result in harm – this can be deliberate or
unintentional. In the most serious of cases, this harm can be
death. The abuse can vary, from treating someone in a way that
significantly affects the person's quality of life, to causing
actual physical or mental suffering.
- Abuse can be a one off incident or a pattern
of behaviour. It includes:
- Discriminatory abuse
- Domestic violence (sometimes
referred to as domestic abuse)
- Emotional or psychological
- Financial or material abuse
- Modern slavery
- Neglect and acts of omission
- Organisational abuse (sometimes
referred to as institutional abuse)
- Physical abuse
- Sexual abuse
Abuse can happen anywhere, including:
- in a person's own home;
- in a residential or nursing home;
- in a hospital;
- in the workplace;
- at a day centre or educational
- in supported housing; and
- in the street
The person responsible for the abuse is often
well known to the person being abused, and could be:
- Spouse or partner
- Family member – this includes children
- Neighbour or local resident
- Paid staff or a professional – this includes
medical, social care, housing and support staff and also people a
person employs directly in their home such as a cleaner or a carer;
Strangers can also commit abuse and can
include people who:
- befriend vulnerable people with the intention
of exploiting them
- deceive people into believing they are from
legitimate businesses, services or utility providers
- intimidate vulnerable people into financial
transactions they do not want or cannot understand.
I'm concerned for myself or somebody
else. What should I do?
If there is an
immediate risk to a child, young person, adult or yourself, please
contact the police on 999.
If a crime has occurred but there is no immediate risk, you can
report this to the police on 101.
If you have concerns about the safety and
well-being of a child, young person or adult, you can report your
concerns to a member of staff. If you believe the abuse is being
carried out by a manager, then please ask to speak to their manager
to report your concerns. Details of how to contact us can be found
You can also raise a safeguarding concern
directly with the local authority, the lead organisation in
safeguarding. Each local authority has a different contact number -
these can be found on the local authority website or through an
internet search. Top tip: you will need to specify whether it is an
adult or child safeguarding issue in your search.
If you have concerns about our extra care
services, you can also contact the Care Quality Commission on 030 0061
What will Genesis do?
We will work with our partner agencies,
including the local authority, NHS and police, to safeguard the
well-being of children, young people and adults who live in our
properties, work with our staff, benefit from our services and
receive care from us.
Did you know?
As a member of the public, you can
raise a safeguarding concern anonymously with the Local
If you raise a concern with us, we will
support you to report it to the right agency and we will also
investigate the issue ourselves where appropriate. Where possible,
we will treat your concerns with confidence, but we cannot
guarantee confidentiality. If you raise concerns with us regarding
an individual, we may need to share the details with other agencies
in order for them to investigate further and ensure they stay safe
and free from harm or abuse.
If you raise concerns regarding your own
well-being, we will work with you to feel more empowered to
safeguard yourself. We will also discuss with you whether you would
like a safeguarding concern to be raised. There may be occasions
where we need to raise a safeguarding concern with the local
authority to ensure that you and others remain free and safe from
We will offer help to support you to cope with
the effects of the abuse or neglect you have experienced or
witnessed, as well as signpost you to specialist organisations.
Where we can, we will feedback to you on the
outcome of the case you reported. In some circumstances, the
information we can give you will be limited due to confidentiality