Adaptations to your home
As part of our commitment to assisting our customers to live
independently in their home, Genesis has an annual budget to adapt
the homes of those in need, and who lived in any of our rented
We make decisions on adaptations applications in line with our
Adaptations policy, which classifies an adaptation as either minor
Minor adaptation: Defined as work that we can
carry out safely without the need to refer to an occupational
therapist (OT). Minor adaptations include, but are not limited to,
- Grab rails, hand rails and stair hand rails.
- Flashing door bells and smoke alarm alerts (for hearing and
visually impaired customers).
- Window opening equipment.
- Provision of suitable taps, door handles, sockets.
- Internal door threshold ramps.
- Door entry systems.
Major adaptation: A major adaptation is work of
a structural nature that is a fixed alteration to a property. The
purpose of the adaptation is to make that property more suitable
and accessible to the customer. They can include, but are not
limited to, the following:
- Level or ramped access to bedroom or bathroom.
- Fixed ramps and other external facilities.
- Widening of doors and windows.
- Lifts and hoists.
- Stair lifts.
- Specially equipped kitchen, bathrooms or showers.
If you are a customer in rented accommodation, and you think you
are in need of an adaptation to your home, please contact our
adaptations officer or make an initial enquiry with a member of
If you are a leaseholder, we can assist you in applying to the
local authority for funding for your adaptation.
Adaptations officer contact details
Telephone: 020-7563- 0147