Contact us


The Contact Centre is open for residents and customers for routine enquiries from 8am to 6pm, Monday to Friday. 

If you have an emergency out of hours, you can still get through to us on the same number.

Calls to the Contact Centre are low cost from a landline or mobile, and may be inclusive within some mobile phone tarrifs.

If you would like to log a repair online, click here

If you would like to report a gas leak, please call 0800 111 999

For information on our insurance policies, click here

If you have any questions or comments about Genesis you can complete a webform, and a member of staff will contact you shortly.

Click here for address details and opening times of our London offices

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