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Simply search for ‘MyGenesis’ at your relevant online store:

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MyGenesis App

If you’re a Genesis Resident there is a new way for you to get in touch and take control of your relationship with us, our brand new Customer App for smartphones and tablets.

MyGenesis will allow you to make payments, change contact details, view your statements and raise a repair… wherever you are and whenever you like.

Get started today

A screenshot of the MyGenesis phone appYou’ll need a few details to register and then you’ll be away! Here’s what you need:

  • Your Genesis Payment Reference Number
  • Your Surname
  • Your Date of Birth
  • Your Postcode.

Once your details have been verified, you’ll be asked to set up a four-digit passcode, which you will use to login to your App each time. To ensure security of your information, please don’t tell anyone your passcode.

Need help?

If you need helping registering to use the app or using it, we have a series of FAQs which will help.

Get help using the MyGenesis App

Further information

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