Talking to us through social media
We want everyone to feel comfortable using our social media
channels, to help this we’ve developed some guidelines to keep in
mind when contacting us via social media. We know that most people
will treat others with respect, but if we see something that will
cause offence or you’re not adhering to the guidelines set below,
we will not respond to your post. If unacceptable behaviour
persists, you may be blocked from contacting us via the channel
Don’t be a jerk | Your tone and approach count
for a lot, and it's important to remember there's another person on
the other end of that screen—a human being, just like you. Don’t
post anything that could be offensive or insulting to others.
Don’t name and blame | Genesis is a
we, not an I so let’s focus on
the issue not the individual.
R.E.S.P.E.C.T | We all have issues/topics which
we are sensitive to, so please avoid posts that include profanity,
religious, political content, or are off topic and could be deemed
offensive to others will not be responded to.
If you are offended by any posts please use the “Block or
report” button next to the post. If you select “Report" this report
will go to the channel's provider (Facebook/Twitter), not
Stay safe | Please don’t post any personal
information. Any posts that include an email address, phone number,
mailing address, date of birth or other personal information should
be included in a Direct/Private Message (DM).
Facts First | Please don’t post any false or
misleading information about Genesis or any third party contracted
by Genesis. We want to help you, knowing the facts as quickly as
possible will help us to do that.
Keeping it real | If there are issues in the
media we’re happy to answer any questions you might have, and we’ll
give you as much detail as we can. But don’t post any content that
is untrue or speculation regarding Genesis, we’d rather you ask us
first. Feel free to ask questions so that we can provide you with
as much detail on the issue as possible.
Not a Billboard | Please don’t post any
messages that serve as advertisements or self promotion. Any links,
images, or messages posted which promote yourself, an off topic
event or a business will not be responded to.
We Are Here to Help | Sometimes things go
wrong, if you have a complaint about Genesis or an experience
related to a service provided by Genesis, we want to hear about it
and so please let us know by contacting us - @TalktoGenesis account /