Our experience
We have managed more than 12,000 properties, on mixed tenure estates, on behalf of:
- City of Westminster
- London Borough of Hackney
- Wenlock Barn TMO in Hackney
City of Westminster
Genesis was first awarded a contract to manage properties in Westminster in 1996. Since April 2006, we manage approximately 6,000 properties in the Borough on four contract areas where approximately 55% of which are general needs tenants and 45% are leaseholders. The stock is a mix of street properties and more traditional block on three separate estates.
We are the single source provider of all management service for this contract including all:
- housing management
- repairs and maintenance
- cleaning
- grounds maintenance
A key innovation we developed on our Westminster contract was the setting up of three Residents' Gardening Committees, one on each estate. This has improved resident consultation and allowed residents to have a direct input into their estate's gardening plan and design.
After an Audit Commission inspection in June 2006, City West Homes received a three-star rating with excellent prospects for improvement.
"Genesis closely involves residents in the decision making process, and there has been really good feedback around the estate regarding the Estate Manager and his team."
Gary Tooney, Chair of Brunel Residents Association, Westminster
London Borough of Hackney
Since 1999, Genesis has been managing housing contracts in the London Borough of Hackney on behalf of their ALMO Hackney Homes. Since 2004, we have managed over 5,000 properties under contract in the Borough, a mix of approximately 70% general needs tenants and 30% leaseholders.
We deliver the housing management services to the Stoke Newington neighbourhood including:
- rent collection
- tenancy management
- resident involvement
- anti social behaviour services
Our integrated and customer-focused approach has resulted in consistently high levels of resident satisfaction. The annual IPSOS MORI Resident survey in September 2008 demonstrated that the Stoke Newington Neighbourhood (managed exclusively by Genesis) had the highest levels of satisfaction of any neighbourhood for the overall service provided by the landlord.
Hackney Homes underwent a full Audit Commission inspection in autumn 2008 and received a 2 start rating with excellent prospects for improvements.
"Genesis has been instrumental in improving services in Stoke Newington I recent years and helping to develop a true partnership approach to service delivery with Hackney Homes and local residents."
Pat Ronayne, Head of Leasehold Services, Hackney Homes
Wenlock Barn TMO in Hackney
In December 2008, Genesis commenced a five-year contract with Wenlock Barn TMO to deliver housing management, repairs, cleaning and ground maintenance services to residents on the Wenlock Barn estate in Hackney. These services are delivered to approximately 1,500 residents of which approximately 67% are general needs tenants and 33% are leaseholders.
We are responsible for delivering the following services:
- rent arrears recovery
- day to day repairs
- cleaning
- grounds maintenance
- tenancy & leasehold management, including anti-social behaviour and unauthorised occupation
- letting properties and transfer requests
Wenlock Barn TMO wishes to become a Beacon TMO providing services using innovative methods of service delivery that become recognised as best practice within the TMO movement. We are proud that they chose Genesis as their partner in this venture and share their hopes and aspirations to develop our management of TMOs into a core part of our business.
"Just to say thank you for the first class service from your electrician. He was prompt, courteous and I have never been so impressed as I am with the service I have received."
Mr E. Hicks, Resident, Wenlock Barn TMO
Contact us
For further information please contact us on 0800 45 42 46.