Service charges policy

Last updated - 6 October 2017

We are committed to collecting service charges in a timely and cost-effective manner.

How are my service charges calculated?

Service charges are calculated once a year. At that point, if the costs for the services you have received are more or less than we have charged you, this will be factored in when calculating the charges for the next year. 

How can I shape the services I receive?

We consult and inform customers and wherever possible, we involve customers in assessing value for money.

What are my service charges?

We will send you a statement of the charges each year, unless the service charges are fixed. The statement will be clear and we will explain how each charge was calculated and what it is for.