1. Home
  2. Customers
  3. Care and support services

Care and support services

We specialise in providing support and care services to vulnerable people enabling them to live independent and fulfilling lives. We have 40 years experience of providing these services including:

  • Sheltered housing – for older people with lower support needs
  • Extra care housing – for older people with higher support needs
  • Mental health services
  • Learning disability services
  • Domiciliary care – homecare support services
  • Floating support – supporting people in their own homes
  • Homelessness services
  • Offender integration services – for offenders re-integrating back into their communities
  • Management agency services -  specialist housing management services for landlords and other social providers
  • 24/7 support line -  24 hour emergency on call service provision for vulnerable customers

Our dedicated teams ensure that our support and care services continue to be awarded grade A and B standard in our supporting people inspections. Our extra care and domiciliary care services maintain the Care Quality Commission three star excellent rating.

The tenant support team provides assessment and floating support services for vulnerable Genesis tenants in London and Hertfordshire.

We also provide floating support services those who aren’t Genesis residents and specialist support services for people living in Brent with drug and alcohol problems and those with hearing impairments.

Customers who would be deemed as vulnerable and eligible for these services include:

  • older people with health and disability issues
  • people with mental health problems
  • people with learning difficulties
  • homeless families and individuals
  • people with drug and alcohol problems
  • people with sensory disabilities
  • ex-offenders
  • young people leaving care
  • victims of domestic abuse
  • families with childcare difficulties.

Floating support

Our floating support services aim to provide support to vulnerable people who are is crisis or at risk to enable them to sustain independent living. Support is to provide short term, with intensive and focused interventions. The support staff work with small caseloads of clients to reduce and manage these risks to clients and to their housing, and is delivered through effective risk management and support plans agreed with client.

We work  in partnership with statutory and voluntary agencies and other local partners to ensure that we provide effective support and deliver the outcomes that are highlighted when individuals are referred to these services.

Assessment Team

As part of the Tenant Support Team, we have specialised assessment workers who undertake needs and risk assessments,  to identify vulnerability and support needs for referral both to internal and external floating support services and to statutory care services.

Support Coordinators for older people

We also provide a specialised assessment and support service for older general-needs residents of Genesis. This service seeks to ensure that older people are able to access appropriate care and support services so that they can remain living in independent housing. The service also seeks to assist socially-isolated older people in accessing local, community to encourage social and leisure participation.

Return to the top