Residential panel – improving service charges
Our residential panel is made up of Genesis residents who pay service charges, to help us improve our service charge systems. The panel is open to service charge payers from any tenure, and consultation takes place in meetings and online.
We are changing our service charge management systems to make sure:
- we can record the services we provide to our residents
- we monitor the services provided by contractors to maintain a high standard
- we observe our legal obligations
- we can charge the right amount for the services we provide
- we have a system that is fit for purpose
The panel is open to service charge payers from any tenure, and consultation takes place in meetings and online.
The main concerns raised by this panel so far are around the accuracy and clarity of service charge statements and value for money.
If you are a Genesis service charge payer and want to take part in the residential panel please contact us:
mygenesis@genesisha.org.uk
020 8451 8012