My rent and service charge
Before you moved into your home, you will have signed a
tenancy agreement. This sets out rights and
responsibilities for both you and us. It is a legal document and
you should keep it in a safe place.
If you signed your tenancy agreement after 1989,
you will have an assured tenancy.
If you signed your tenancy agreement before, you will
have a secure tenancy.
We aim to treat people with secure tenancies and assured
tenancies in the same way.
Genesis aims to charge affordable rents, which goes
- repairing and improving homes
- managing homes
- helping pay back loans used to modernise old homes and build
Your rent is due every Monday. We send you a rent account
statement every three months.
Service charges are not the same as rent. They
cover the cost of cleaning communal areas and maintaining things
such as lights, entry phones and lifts. Your tenancy agreement
tells you if you have to pay a service charge.
If you don't pay your rent you could be
evicted. If you are having difficulty paying your rent please
get in touch with us straight away.
Find out more