Support for vulnerable tenants
The tenant support team provides assessment and floating support services for vulnerable Genesis tenants in London and Hertfordshire.
We also provide floating support services to people who aren’t Genesis residents in Barnet and Brent, and specialist support services for people living in Brent with drug and alcohol problems and to people with hearing impairments.
Customers who would be deemed as vulnerable and eligible for these services include:
- older people with health and disability issues
- people with mental health problems
- people with learning difficulties
- homeless families and individuals
- people with drug and alcohol problems
- people with sensory disabilities
- ex-offenders
- young people leaving care
- victims of domestic abuse
- families with childcare difficulties.
Floating support
Our floating support services aim to provide support to vulnerable people who are is crisis or at risk to enable them to sustain independent living. Support is to provide short term, with intensive and focused interventions. The support staff work with small caseloads of clients to reduce and manage these risks to clients and to their housing, and is delivered through effective risk management and support plans agreed with client.
We work closely in partnership with statutory and voluntary agencies and other local partners in order to ensure that we provide effective support and deliver the outcomes that are highlighted when individuals are referred to these services.
Assessment team
As part of the Tenant Support Team, we have specialised assessment workers who undertake needs and risk assessments of Genesis residents to identify vulnerability and support needs for referral both to internal and external floating support services and to statutory care services.
Support coordinators for older people
We also provide a specialised assessment and support service for older general-needs residents of Genesis. This service seeks to ensure that older people are able to access appropriate care and support services so that they can remain living in independent housing. The service also seeks to assist socially-isolated older people in accessing local, community to encourage social and leisure participation.