Working in care and support
Last updated - 6 November 2017
Developing leaders in care and support
Working in care and support is about being a champion for others. The customers we support are often experiencing times of difficulty and our staff must be resilient, passionate and demonstrate commitment in supporting them to reach their goals.
Our staff are supported to succeed through our learning and development programme, offering training in management skills, IT and administration, as well as specialist areas such as mental health, learning disabilities and homelessness. We offer opportunities for secondments, mentoring and apprenticeships and actively promote the opportunity for people with lived experiences to work with us.
Why I'm working for Genesis care and support
As Practice Excellence Advisor, my role is to guide and support staff in good practice, with a particular emphasis on complex needs and mental health. Genesis continually researches and implements improvements to ensure we are providing the best service to our customers; I have been leading on creating a Psychologically Informed Environment (PIE) in our complex needs schemes to improve the psychological wellbeing of people accessing, or working in, our services.
Having moved into this role from Service Manager, I was given guidance and training opportunities to develop my skills further. In my experience Genesis have always looked for the right individual and supported them to obtain the required knowledge, meaning that opportunities for career progression are endless. The new projects I'm working on have seen me link with new partnership agencies, and have given me further insight into putting psychological theories into practice. I am now a PIE ambassador for Genesis and deliver speeches and talks on our implementation successes at national conferences.
Danielle, Practice Excellence Advisor
A day in the life...
...of an Enhanced Service Manager.
My day starts with a handover with night staff on any activity from overnight and a catch up with any customers who are up and about, often popping along for a chat whilst they buy their morning papers, before a daily brief with Service Co-ordinators on the day ahead. Any changes in customer need will prompt contact with GPs, social workers, etc. Then I'll accompany staff on a walk-around the building, monitoring for potential H&S and fire issues.
Whilst I'm at my desk checking emails, chasing invoices, etc. staff and customers come by to talk through issues, or just have a chat. This is really important in giving me an opportunity to gain insight into our customers' needs and enables me to support the team to grow and develop. It also enables us to keep care plans and risk assessments relevant.
I also need to make sure we're prepared for any unplanned visit by the CQC, local safeguarding team or commissioning authority. This is in addition to more structured customer meetings, staff supervision, partnership working, overseeing volunteers, fixing door handles, etc.
My days are always interesting, always busy, and never the same!
Paul, Amber Court