Privacy and Cookies policy
Last updated - 2 November 2017
What information do we collect via the website?
The information we collect through the website will vary depending upon the task you are trying to complete. For most tasks you will be asked for your personal information so we can identify you as a Genesis customer.
When reporting a repair we will ask you to identify the type of issue you are experiencing, your details and your tenancy type. The repair information you submit will allow us to raise a repair request for you and begin the process of organising an appointment for the repair to be fixed. The tenancy information you supply allows the repair reporting tool to present information related to the repair as our responsibilities change depending on your tenancy type.
We also offer a range of support services through the website. When you express an interest in one of these services we will usually ask you to supply some information. This information will be used to respond to your enquiry but may also be used to contact you in the future about this subject. We will always ask your permission before we contact you about the service you have expressed an interest in.
Generally the customer details we receive through the website will be used to validate the information we hold to make sure it is up to date and correct.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use a Google Analytics tracking cookie to analyse our website and use of own online services, so that we can improve upon this and ensure that customers can access the right information in the right place.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.