My temporary housing tenancy 

Last updated - 11 June 2018

The tenancy agreement you have signed is called an ‘assured shorthold tenancy’. It is the contract between you and us. You should keep it in a safe place.

We have given you an assured shorthold tenancy agreement because your accommodation is temporary. We lease your property from a property owner. The length of each lease can vary, but it is usually for three to five years. When the lease runs out, we have to hand the property back to the owner, without anyone living there.

We have also given you an assured shorthold tenancy because this type of tenancy means that you cannot stay here after the lease has run out.

Legal notices

After you sign your tenancy agreement, we will serve you with a legal notice. We do this to ensure that we are able to provide vacant possession of the property to the owner at the end of your lease. We may also need to go to court if the owner does not keep to the conditions of their lease with us.

We will only take steps to evict you (force you to leave) if you do not keep to the conditions in your tenancy agreement, or if our lease with the property owner is coming to an end.

FAQs
When I am in temporary housing, what changes do I need to let you know about?

You must tell us about any change in your circumstances, for example if anyone moves into or out of your home.

Will you visit while I’m in temporary housing?

The lease we have with the person who owns your home includes a ‘duty of care’ for the property. We will visit you regularly and inspect the inside and outside of your home as well as the furniture and fittings where these have been provided. It is very important that you let our staff in when we visit. The visit also gives you a chance to discuss any problems you may have.

Can I transfer homes when in temporary housing?

We don’t expect that you will need to transfer from one temporary home to another. However, if there is an emergency situation that means you need to move, please tell your housing officer straightaway. We will work with the local council to help you find somewhere more suitable to live.

Who is responsible for paying the utility bills while in temporary housing?

You are responsible for paying all the bills relating to the property (including for gas, electricity, water, council tax, telephone and so on). You will need to contact your gas and electricity supplier as soon as you move in. Give them the meter readings and tell them that you are the new tenant. Your housing officer can help you to find out who the suppliers are when you first move in.  

If you have a card or key meter, you will only have a few days before the supply is cut off. You must ask the gas or electricity supplier (or both) for a new card or key as soon as you move in. You should also register with your local water company and tell them that you now live in the property.

As you have to pay council tax for your home you need to contact your local council and tell them when your tenancy begins.

How can I find a permanent home?

Choice-based letting gives you the chance to choose where you want to live and the type of home you want to live in. How quickly you can move depends on your needs. The following schemes are available:

Locata (Brent, Ealing, Hammersmith and Fulham, Harrow and Hillingdon)
When you register with Locata, you will be assessed to see how urgently you need to move. Locata will write to you and give you an identification number and place you into a housing ‘band’: A (top priority)B (urgent need to move)C (identified housing need) or D (if you are not in any of the other bands). Locata advertise properties in a free document called Locata HOME. You can find copies of these in council offices, libraries, community centres and on Locata’s website. You will need to choose properties you are interested in by bidding for them. You can bid for up to three properties in each edition of Locata HOME.
You can find full details and further information on the Locata website


Home Connections (Camden, Enfield, Haringey and Islington)
Your local council will give you a ‘bidding position’ depending on how urgently you need to move. Every week, Home Connections advertise available properties on their website, in the local press and at council offices. You will need to choose properties you are interested in by bidding for them. You can bid by phone, on their website, or by text message.
You can find full details of the scheme on the Home Connections website


East London Lettings Company (ELLC) (Newham and Waltham Forest)
Once you have registered with your local council, ELLC will send you a letter with your registration category. Every Friday, ELLC advertise available properties on their website and in the magazine ‘Choice Homes’. You choose properties you are interested in by bidding. Every week you can bid for up to two properties. You can bid via the ELLC Choice Homes hotline, website, by text or by visiting one of the local service centre kiosks. You can find full details of the scheme on ELLC’s website