Save energy and reduce your fuel bills 

Last updated - 22 February 2018

With the average household fuel bill at £1,300 a year it’s now the time to reduce your spending on energy.

There are lots of free and low-cost ways you keep warm and save money but sometimes it’s difficult to know where to start.

Our steps are designed to help you make changes easily and cut your fuel bills!

Can my energy company help towards the cost of my bills?

If you’re worried about keeping warm this winter it is worth finding out from your energy company if you are entitled to any help towards your energy bills. If you are on a low income (often a total annual household income of £16,000 or less) or are in receipt of certain welfare benefits, and have a young child, you may be able to claim the Warm Homes Discount. This gives you £140 off your electricity bills for the winter. The money isn’t paid directly to you; it’s a one-off discount on your electricity bill or a voucher.

If you do think you qualify make sure you contact your electricity company to register for the discount.

To find out if they are part of the scheme visit the government web pages on the Warm Homes Discount Scheme.

Struggling with your water bills too? You may be able to reduce your water costs.

A number of water companies now offer special discounted tariffs that could help you cut your bill by 50%.

If your water company is Thames Water you could be benefit from their Thames WaterSure Plus scheme. That would be the case if you receive one of the following qualifying benefits:

  • Housing Benefit
  • Income-related Employment and Support Allowance or Income Support
  • Income-based Job Seekers Allowance
  • Working Tax Credit
  • Child Tax Credit (you must receive more than the family element)
  • Pension Credit
  • Universal Credit


Your water bill comes to 3% or more of your overall household income (once tax and National Insurance have taken out). Please note this income includes any Housing Benefit and Council Tax Support you may be being paid.
To work your bill out as a percentage of your income, divide your yearly bill by your income and multiply by 100. For example: £350 (your water bill) ÷ £11,000 (your yearly income) x 100 = 3.18 per cent.

To apply for this contact Thames Water on 0800 009 3652 or visit the Thames Water website.

If you are an Anglican or Southern Water customer the criteria for WaterSave is different. You can find out more by visiting Anglican Water’s website
Or the Southern Water website

See if you could save money on your water bills by applying for a discounted tariff

What other free services are available from my energy company?

If you are of pensionable age, disabled or chronically sick you can ask your supplier to add you to their Priority Service Register (PSR). Free services available to PSR customers may include:

  • Quarterly meter readings (if no person occupying the premises is able to read the meter)
  • Relocation of meters to a more accessible place
  • Advance notice of planned power cuts
  • Password protection scheme to provide reassurance that callers (meter readers etc) are genuine
  • Bills nominee scheme - bills can be sent to friends, relatives or carers
  • Services for hearing/vision impaired customers

To register contact your energy company directly. If you have different energy suppliers for gas and electricity, you will need to register with each.