Our position on some of the key areas affecting customers
In this section of the website you can read our position on some key areas. This information is in policy documents, which means the format can be formal. If you would like a quick, plain English overview or a quick answer then try using search to find if this area is covered on a non-policy page or in an FAQ.
Popular pages in this section
Read our repairs policy. You can report a repair by visiting our Report a Repair page.
Find out how we allocate available properties
Find out our position on keeping pets in your home
Other pages in this section
Anti-social Behaviour policy
Read our position in relation to Anti-social behaviour
How we set the rent for our properties
Lodgers and sub-tenants
You must seek permission before taking in a lodger or sub-letting part of your property. Find out more.
Read about the different ways you can own your own home
Find out about our approach to collecting payments from the people living in our homes
Read our policy in relation to safeguarding
Service charges policy
Find out our position in relation to service charges
Providing Excellent Care and Support
Read about our commitment to providing excellent care and support
If you're worried a property has been abandoned please let us know.