Care and support services 

Last updated - 15 June 2018

Welcome to our care and support services
Genesis provides care and support services to vulnerable people, to enable them to maintain and improve their health, wellbeing and independence. We work at our customers' pace to reduce levels of intervention as people become more confident in managing their lives themselves.

Who we work with

Genesis provides a range of services to four core customer groups:

  • Older people
  • People who are homeless or have complex needs
  • People with learning disabilities
  • People with mental health needs


Customers and staff ensure quality services

Where we provide our services

Genesis provides care and support in a number of ways:

  • In Genesis-owned schemes
  • In other landlords' schemes
  • Providing floating support in people's own homes
  • Outreach through community resources
  • Step-down services for those being discharged from hospital and requiring short-term intervention before returning to their own home
Our customers personalise their schemes

How we work with our customers

Genesis works with our customers to co-produce person-centred care and support plans. This means everybody creates their own plan that details their aspirations and what they need support with in order to achieve these. These plans are reviewed on a regular basis to make sure they keep up with people's changing needs.

I never thought I'd stop taking drugs. No one thought I'd stick in there [treatment] for 12 weeks. Without Genesis I wouldn't have lasted, even though I wanted to.
Customer at Genesis STARS service

Genesis works with local agencies and individuals' support networks, such as family, friends, other organisations, etc. to make sure wide-ranging and specialist help and support is available to our customers where needed. We encourage customers to involve them in contributing to their risk management plan, which details customer preferences on how different situations should be managed. Our customers are supported to make informed decisions, and that includes the opportunity to take positive risks. We are committed to enabling our customers to live the lives they choose, working with them to manage potential health, safety and safeguarding concerns.

Where are your Care and Support services?

This is a general breakdown of the location of our services:


  • Barking & Dagenham
  • Barnet
  • Brent
  • Camden
  • Harrow
  • Newham
  • Redbridge
  • Waltham Forest
  • Westminster

Outside of London:

  • Hertfordshire
  • Essex & Southend
  • Norfolk
  • Suffolk
What Care and Support services do you offer?

We offer services for Older People, those with metal health and/or learning disability needs and those with complex needs who are homeless or at imminent risk of becoming homeless. 

For more information, visit the Care and Support section of the website.

How can I access your services?

Each local authority commissions our services independently and set their own eligibility criteria.  It is recommended you talk first with your local council, and if you meet their criteria they will put you in touch with us.

I’d like more information about your Care and Support services. How can I get in touch?

Please visit the contact us section of the website to see the different ways in which you can contact us.

Where can I find out more about any job vacancies you have?

Please visit our Work with Us page.